Orders are shipped same day if received by 4pm EST on weekdays and by 12:00pm EST on Saturday. We ship orders 6 days a week. You will be emailed or texted a confirmation with a tracking number as soon as we ship your order.
We are offering free shipping through USPS First Class Mail. USPS is experiencing some delays. Mostly with updating tracking but from our and customers' experience, 95% of the time it has been very smooth. Normally, expect delivery of your order within 1-5 business depending on your distance from New York City.
If you need quicker delivery we are also offering UPS Ground and UPS 2nd Day Air service. Each service will provide you with a delivery time and price before you place your order.
Our goal is to have merchandise shipped out as soon as possible.
Shipping time will vary depending on where you live. Our most recent records show that shipping time will normally be 1 to 5 business days to the contiguous US and around 3 to 9 business days to non-contiguous US once the order is shipped from our warehouse. Please make sure to enter your email address so that tracking information will be emailed to you upon shipment of your order.
If you need your order quicker, like the next morning, please contact us via contact form. This option is only available for the contiguous 48 United States. Express orders can be shipped out the same business day it is received.
We will ship to most countries around the world via DHL. Shipping time and charges are calculated during checkout. Recipient is responsible for any customs or duty charges that may be due in a particular country.
Transit time once an order is shipped can take 2-10 business days.
Delivery to Canada has been 1-2 days.
Return and Refund
We do not normally accept returns on masks as risk of infection after use is very dangerous. Masks are the one item that we offer that has direct contact with your mouth and nose and so the risk of infection is much too dangerous. So in accordance with safety and hygienic recommendations we or anyone else should not be sending used masks through the mail system or anywhere where others will be handling them. All other items are returnable.
For the most part masks can still serve their function even if they are bit big or small. The most important thing is to have a barrier in front of your nose and mouth. All the masks also have adjustable ear-loops so they can fit any width. If you have any further questions please write to us through the contact form.
You will be emailed when your package is out for delivery. Please be aware of when your delivery is arriving and be ready for it. If you can not find your package after it has been delivered you will have to talk your mailman or local post office